World Life Experience “NGOs Registration”


“Online Volunteer” is a Registered User who has applied for at least one online program.

“Organization” is an organization that has submitted its application to register with the World Life Experience, whose account is publicly viewable on the World Life Experience Platform and can submit online volunteering opportunity postings.

“Membership User” is an individual who has completed the registration process and membership application on the World Life Experience platform.

“User” means anyone who chooses to access this Platform.





  1. The World Life Experience (hereinafter referred to as the "platform operator") provides a platform at www.worldlifeexperience.com (hereinafter referred to as the "platform") on which volunteering assignment are advertised and through which persons interested in volunteering (hereinafter referred to as "volunteers") may apply for a voluntary position.

  2. Volunteering assignments are officially offered by welfare organizations, charities and non-state or government-related organizations (hereinafter uniformly referred to as “social projects”).
    The organizational unit – the social project or the agency – which is the direct representative in relation to the platform operator and who manages the respective volunteering assignments on the platform shall hereinafter be referred to as the organization.

  3. Through a volunteering agreement concluded via the platform, a contractual relationship shall arise exclusively between the social project and the volunteer. The social project shall be responsible for the modalities of the volunteering agreement concluded with the volunteer and for the performance of his/her contractual obligations. The platform operator merely provides its platform for the presentation and placement of volunteering assignments and shall be paid commission where this is done successfully.

  4. The contents, presentation, design, functioning and all other characteristics of the platform shall be at the sole discretion of the platform operator. This shall include the right to redesign, modify, remove or change the contents, presentation, design, functioning and other characteristics of the platform and individual elements, aspects, parts or features, or to restrict access to the same, at any time.

  5. These Terms and Conditions of Use shall govern use of the platform by the organization and accordingly the legal relationship between the platform operator and the organization. They alone shall govern the legal relationship between the platform operator and the organization unless agreements to the contrary are entered into in individual contracts.

  6. The platform operator’s Terms and Conditions of Use shall form the exclusive basis for the legal relationship. Any terms of use of the organization shall not apply. These Terms and Conditions of Use shall also apply where the platform operator, in knowledge of conflicting terms of use of the organization, performs its services without reservation and does not previously expressly object to the deviating terms of use of the organization.

  7. Use of this Platform constitutes agreement with the Terms of Conditions contained herein.

  8. The World Life Experience maintains the Platform for the benefit of the Non-Profit Organizations and those who access the Platform called as Users.




  1. The platform operator shall provide the technical conditions for use of the platform to the extent described below.

  2. Any organization may set up its own account on the platform and create a profile. Here, individual settings may be adjusted and detailed information on the volunteering assignments provided by the organization may be added.

  3. The organization shall publish its own contents through its profile. This user-generated content shall not be checked for legal permissibility by the platform operator. The organization shall be solely responsible for this content.



(Setting up an account, creating a profile)


  1. Log in is required to set up an account, the organization is required to complete the predefined mandatory fields to provide a valid email address and set up a password.

  2. Organizations registration is required to complete the predefined fields completely and accurately, related to profile information about about the Organization.

  3. Completion of this registration on the platform shall constitute a binding offer on the part of the organization to conclude an agreement for use of the platform. After registration has been completed the organization shall receive a confirmation email to the specified email address. Dispatch of this confirmation email shall constitute acceptance of the offer to conclude an agreement for use of the platform.

  4. The platform operator shall be entitled to refuse the organization’s offer to conclude an agreement for use of the platform for any reason. The organization shall have no claim to the conclusion of an agreement for the use of the platform.

  5. Following conclusion of the usage agreement, the organization may edit its own profile, manage volunteering assignments and add contents.

  6. Registration on the platform is free of charge.



(Obligations of the organization)


  1. The organization shall be responsible for the contents inserted by it and for the security of its account.

  2. Information, trademarks, brand names, designations and other contents belonging to the platform may not be changed, copied, duplicated, sold, leased, exploited, supplemented or otherwise used without prior written authorisation by the platform operator.

  3. The organization shall be under obligation

  4. to provide complete and accurate information; this in particular includes complete and accurate information on its enterprise and, where applicable, the organization for which it acts as agent to procure volunteers, the terms and framework conditions of the volunteering assignment, and the participation fees associated with the same. If the volunteering assignment is also offered on other websites/platforms the organization may not specify participation fees on the platform which are different from those specified there.

  5. to refrain from setting up more than one account.

  6. to notify changes in its enterprise details without delay. Until the details are changed, the information provided by the organization on the platform shall be deemed correct and complete in respect of the platform operator.

  7. to keep the password set up to secure the account secret.

  8. to prevent use of the organization’s account by third parties.

  9. to notify the platform operator without undue delay of any misuse of the organization’s account.

  10. to ensure that the contents added to the platform by the organization do not breach statutory provisions on the protection of youth or violate personal rights or property rights, in particular trademarks, trade rights and copyrights, of third parties. For this purpose, the organization shall ensure that it is entitled to the required rights to the work (e.g. texts, photographs, images, graphics, videos, pieces of music, samples) and/or the required permission of any pictured persons has been granted.

  11. to refrain from inserting contents which are immoral, discriminating, racist, left- or rightwing extremist, or offensive to religious sensitivities.

  12. In addition, the organization shall draft the volunteering agreement in accordance with the following guidelines: The organization shall be under obligation to display on the program description which payment options are available for the volunteer. Basically payments via PayPal, credit card or cash are possible. Depending on the particular payment option the organization has to observe the following specifications:

  13. The volunteer may withdraw from the volunteering experience at any time prior to the start of the voluntary placement. In the event that the volunteer withdraws from the volunteering agreement or if the volunteer fails to start its volunteering assignment, the organization shall forfeit its claim to the participation fee.

  14. Where the volunteer’s withdrawal is due to reasons for which the organization is responsible, e.g. because the volunteering assignment does not take place, the organization may not demand compensation.

  15. Up to the start of the voluntary placement, the volunteer may request that a third party succeed to his/her rights and obligations from the volunteering agreement in his/her stead. The organization may object to the substitution by the third party if the third party does not meet the requirements of the volunteering assignment or if statutory provisions or official orders which preclude his/her participation apply.

  16. A travel cancellation insurance and insurance covering the costs of return travel in case of accident or illness is strongly recommended.

(Usage rights under copyright)


  1. The organization grants the platform operator the right, free of any temporal, substantive and territorial restrictions, to use the names, trademarks, logos and images and any other information and contents transmitted by the organization free of charge for the platform operator’s own marketing purposes. The organization shall ensure that it is authorised to grant the above rights (rights of usage) and that these rights are not subject to the rights of third parties.

  2. The platform operator shall not be hindered or restricted by this agreement to use the names, trademarks, logos and images and any other information and contents transmitted by the organization without the organization’s consent to the extent which would be legally permissible without a licence (e.g. reasonable use in accordance with copyright law, use by way of reference in accordance with trademark law, or a valid licence by a third party).



(Responsibility for contents, indemnification)


  1. The platform operator does not inspect the contents of the organization for violations of rights of third parties. The organization shall be responsible for the permissibility of contents which it inserts, and for such contents not violating the rights of third parties, in particular in respect of copyright, competition law and criminal law.

  2. The organization herewith indemnifies the platform operator against all claims which third parties assert against the platform operator due to a violation of their rights through contents inserted by the organization.

  3. The platform operator shall be entitled to block contents inserted on the platform temporarily or permanently, to remove them from the network or to change them in a manner which removes the violation of rights of third parties, or to issue the demanded declarations to desist, if third parties apply for a prohibitive injunction against the platform operator due to contents which an organization has inserted on the platform.

  4. The platform operator shall be entitled to amend content inserted on the platform temporarily or permanently if the provided information does not have a satisfactory quality or accurateness.



(Duration and termination of the agreement)


  1. The usage agreement is concluded for an indefinite period. Either party may declare ordinary termination of this usage agreement without notice at any time.

  2. Following termination the organization’s account, including its profile and contents inserted, shall be deleted.

  3. A termination of this usage agreement shall not affect any legal relationship existing between the organization and the volunteer.

  4. The right to extraordinary termination for cause remains unaffected.

  5. Termination must be declared in writing.





  1. The platform operator shall be fully liable in cases of intent and gross negligence and for absence of a guaranteed property.

  2. In the event of ordinary negligence the platform operator shall be fully liable for cases of personal injury or death. In all other respects, the platform operator shall be liable for ordinary negligence only where a duty is breached, the performance of which is essential to the proper implementation of the agreement, the breach of which jeopardises the purpose of the agreement, and on the performance of which the organization may regularly rely (cardinal duty). Liability for breach of a cardinal duty shall be limited to foreseeable damage typical of the type of agreement.

  3. Liability on the basis of the product liability law and other mandatory statutory provisions shall be unaffected.

  4. The platform operator shall not be liable in cases where the performance of its obligations from this agreement is delayed or does not take place due to reasons, events or other circumstances which are outside its reasonable sphere of influence (force majeure).

  5. The above Sections X (1)-(4) shall apply mutatis mutandis to the statutory representatives and vicarious agents of the platform operator.

  6. Claims for damages are excluded where the platform operator is unable to perform a contractual obligation because, without gross negligence on the part of the platform provider, its suppliers or service providers have failed to provide due delivery, or any software or network services supplied by the same do not function properly.

  7. The platform operator is not in a position to guarantee that services provided by third parties, in particular network services and other acts of cooperation by third parties, shall be free from disruption or error and secure at all times.

  8. The platform operator shall not be liable for compliance with any promises of donations. The organization shall be fully responsible for compliance with the legal framework conditions to be observed in the case of calls for donations or promises for donations.

(Applicable Law)


  1. Participants expressly and unequivocally agree that these Terms and Conditions are subject to the regulation of the Portuguese Law, expressly disclaiming the applicability to it of any other legal, regulatory or conventional provisions of Law.

  2. Without prejudice to access to the relevant judicial channels, in the event of claim and relief for disputes of a value no greater than the threshold value for courts of the first instance, on the grounds of non-compliance, by Top Experience Lda., as set out in the applicable legislation, Top Experience Lda. offers the Customer access to the [Centro de Arbitragem de Conflitos de Consumo, Rua dos Douradores, 116, 2º andar, 1100-207 Lisboa]. More information at "Portal do Consumidor" (www.consumidor.pt).

  3. In order to resolve any dispute arising from the execution or interpretation of these Terms and Conditions, the participants consider the Portuguese Law as applicable and specify as competent the Civil Court of the District of Lisbon, with express waiver of any other.



(Omissions and Issues of Interpretation)


  1. All omissions and issues of interpretation in connection with these Regulations must be submitted to the following email address: support@worldlifeexperience.com

  2. The promoters of the event are exclusively responsible for resolving the issues and omissions provided for in the preceding paragraph and shall be disclosed by the means deemed most convenient.

(Acceptance and Confirmation)


  1. I, the undersigned, undertake to pay the Company for the order of services in accordance with these terms and conditions specified hereinabove in this confirmation of order and the terms and conditions of order that were delivered to me and/or that are published in the Company's internet website: https://www.worldlifeexperience.com/terms-and-conditions-programs, and which I read thoroughly and approved including all conditions and limitations specified therein.

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