GENERAL REFUND CONDITIONS AND FEE RESTITUTION
World Life Experience Membership
These General Refund Conditions and Costs of Membership Subscription Fees Restitution (hereinafter referred to as ‘GRCCMSFR’) describe the terms and conditions under which Top Experience Lda. allows the Refund and restitution of costs of subscriptions regarding the World Life Experience Club Membership.
The Refund and costs of Restitution of subscriptions to the World Life Experience Club Membership is a service provided by Top Experience Lda., a company incorporated in Portugal with the tax identification number 514109360, headquartered at Avenida Conselheiro de Sousa, N 19C, 1070-072 Lisbon, Portugal.
These GRCCMSFR, which describe the possible conditions under which a participant may request a Refund and a detail of the costs for the restitution of the amount paid for subscriptions to the World Life Experience Club Membership, has been in force since February 1st 2019. These GRCCMSFR supersede any previous version that the participant may have received or may hold.
The GRCCMSFR are provided to each subscribing member and are executed in English. The participant agrees that his/her own subscription to the World Life Experience Club Membership represents the acceptance of the GRCCMSFR and we recommend that the member saves or prints one copy of the GRCCMSFR (as well as all other policies) for his/her record.
The member's subscription to the World Life Experience Club Membership is personal and non-transferable, thus any faulty, incorrect, and inaccurate information is of the member’s sole responsibility.
The member is responsible for confirming and validating, at all times, the information pertaining to subscription payment.
In case the 3rd edition event is canceled due to unforeseeable circumstances or financial hardship, Top Experience Lda shall not reimburse subscription club memberships purchased greater than 14 days from purchase date.
How do I cancel my subscription?
To cancel your subscription, visit your Club Page on www.WorldLifeExperience.com and click Cancel Subscription at the bottom of the page.
To cancel via email, please send an email to firstname.lastname@example.org and include the following information:
Email address used when subscribing
When may I apply for a refund of my subscription to the World Life Experience Club Membership?
All members have the right to request a refund within 14 days from the date of payment and confirmation of their subscription to the World Life Experience Club Membership. Top Experience Lda. shall not reimburse the financial exchange costs and transfer costs, or other costs that may arise due to the restitution of the subscription fees.
What are the necessary conditions to request the refund of my subscription to the World Life Experience Club Membership?
All members are entitled to cancel his/her subscription to the World Life Experience Club Membership within 14 days, for any motive and without providing any reason what so ever for such request.
After said deadline, all subscription payments are considered final.
How may I request a refund?
Refund requests must be sent directly to Top Experience Lda.via the e-mail address email@example.com.
Which information must I submit along with my request for refund?
Please provide your subscription email and userID in your refund email request. No reasoning of justification is required for refund requests within 14 days of the date of payment and confirmation of subscription to the World Life Experience Club Membership.
How may I know if my request for refund has been accepted?
The participant shall be kept informed by e-mail regarding the processing of his/her request for a refund until the process is concluded.
Notice of approval or rejection of the request for refund: Within no more than 15 working days of the date of receipt of the request for Refund.
How do I receive the refund?
In case your request for refund is accepted by Top Experience Lda., you shall receive the refund of the amount paid through the payment method previously resorted to or in any other manner previously agreed between the parties.
How long does Refund processing take?
Refund Approved: Within 15 working days of the notice of refund request approval.
Whom shall I contact in case I have questions regarding the Refund service?
In case you have any general question regarding the Refund service – you shall contact us via the e-mail address:
What are the Restitution costs for the refund of the subscriptions fees to the World Life Experience Club Membership?
Exchange costs, operation fees, transfer costs, administrative costs or other costs that may arise for the restitution of the registration fee.
The currency exchange costs referring to any transaction with currencies other than EUR shall be borne by the consumer.
The fees charged by brokerage entities for the payment of the subscription fee.
Commissions charged for the performance of Bank transfers.